Refund & Returns Policy

Applies to: All digital products sold on 3dmoda.com

At 3DMODA, we create high-fidelity digital fashion designed for MetaHumans, Unreal Engine ecosystems, and next-generation virtual styling. Because our products are intangible digital assets, our refund and returns policy is designed to be fair, transparent, and aligned with industry standards for digital marketplaces.

1. Digital Product Nature

All items sold on 3DMODA—including but not limited to:

  • MetaHuman-compatible clothing assets
  • 3D garments and accessories
  • Unreal Engine-ready outfits
  • Cloth simulation files, textures, and material presets

Are digital downloads delivered instantly or after purchase approval.

Due to their non-returnable nature, all sales are generally final once files are downloaded or accessed.

2. Refund Eligibility

While we maintain a strict no-return policy for digital goods, we do offer refunds under the following exceptional circumstances:

Eligible Cases:

You may request a refund if:

  • The file is corrupted or cannot be opened, and we are unable to provide a working replacement
  • The product is significantly not as described (major discrepancy in advertised vs delivered asset)
  • You experience a failed download or missing files that cannot be resolved within 72 hours
  • The item is confirmed to be incompatible with stated supported platforms (e.g., MetaHuman / Unreal Engine version listed on product page)
  • Duplicate purchase of the same product (accidental double charge)

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Change of mind after purchase
  • Lack of technical knowledge in using 3D software or Unreal Engine
  • Incompatibility with unlisted or unsupported third-party workflows
  • Buyer does not meet system requirements
  • Misunderstanding of product description or preview renders
  • Failure to read product specifications before purchase
  • Minor visual differences between renders and real-time engine output (common in 3D workflows)

4. Digital Asset Compatibility Disclaimer

Our products are optimized for:

  • MetaHuman Creator (Unreal Engine)
  • Unreal Engine 5+ workflows
  • Standard PBR pipelines

However, due to variations in:

  • Render settings
  • Lighting environments
  • Engine versions
  • User modifications

we cannot guarantee identical visual results outside our preview environments.

5. Refund Request Process

To initiate a refund request, please email our support team at the contact us page.

Include:

  • Order number
  • Product name
  • Detailed description of the issue
  • Screenshots or screen recordings (if applicable)

We typically respond within 24–72 hours.

6. Resolution Options

Before issuing refunds, we may offer:

  • File replacement or re-download links
  • Updated or patched version of the asset
  • Technical assistance for setup in Unreal Engine
  • Alternative compatible file formats (if available)

We aim to resolve issues quickly so creators can continue building without delays.

7. Chargebacks & Payment Disputes

Initiating a chargeback without contacting support first may result in:

  • Suspension of account access
  • Revocation of license for purchased assets
  • Restriction from future purchases on 3DMODA

We strongly encourage reaching out to us first—we’re here to help.

8. License Acknowledgment

All purchases grant a non-exclusive, non-transferable license to use the 3D asset in personal or commercial projects as defined in our Terms of Use. Ownership of the underlying digital files remains with 3DMODA.

9. Policy Updates

3DMODA reserves the right to update or modify this Refund & Returns Policy at any time. Updates to this policy will be shown here, including an updated effective date.

10. Our Philosophy

We design for the future of digital fashion—where garments are not returned to shelves, but iterated, optimized, and evolved.

If something isn’t right, we’d rather fix it than refund it.